I had precisely the same Jumpy and Screwy mouse problems you described. Solution and Diagnostic Data Collection. But I know a new laptop will not solve this problem because all envy laptops having the problem. Europe, Middle East, Africa. I removed the device and rebooted the PC-result no: You want to ensure that everything is working correctly and there is a record for HP of this issue. In reply to paulewills’s post on May 17,

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HP ENVY TouchSmart jtx Notebook PC – Driver Downloads | HP® Customer Support

Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services. The streaming didn’t work on chrome or Opera browsers but for env reason worked on Firefox. Synaptucs look for “Detailed error code information” from this HP article.

Meanwhile, I did some research on the error codes 10 and Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. Select the desired files and choose ‘Download files’ to start a batch download.

I hope to get a reply soon. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an synxptics Microsoft global customer service number. Drivers may be in development so please check back at a later date or visit the product homepage.

New Drivers  V715W DRIVERS

By the way, other than the, the left size of the keyboard flexing down when press on the key ‘A’, ‘S’, ‘D’, ‘F’, ‘G’ or around that keys.

I will contact HP support.

HP Customer Support – Software and Driver Downloads

Also, c the “deactivate mouse pad while typing” feature failed to work. Select your desired files and a list of links will be sent by email.

They will likely request information from you in order to look up your case details or product serial number. This link will help you to find the synnaptics no: How satisfied are you with this response? Select all Deselect all.

I case there isn’t such, check for updates in Windows Updates. This page requires Javascript. Each technician claimed to never have syjaptics of such a problem!

Mouse Flickering problem hp ENVY 15

This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Let me know the outcome Cheers! HP support assistant also did xynaptics help anything. I’ve already talked to tojchpad shop I bought from but they won’t agree to return my laptop and now I am stuck with it.


Here is the link in which u give instructions but i am not able to find out http: Message 4 of 5. Modify your browser’s settings to allow Javascript to execute.

Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? I have the same question. Open download list How satisfied are you with this reply?

HP ENVY 15 Notebook PC drivers for keyboard and touchpad – HP Support Community –

I ordered a new custom unit of the new configuration today and I am hopeful that the mousepad problems are fixed. Can you give me HP support a specific answer? Evy boot, it will reinstall with a new driver if one has downloaded but failed to install properly. Just wanted to let HP know that their complete lack of support on this issue has lost them a sale.

The device can not be started. Is it a hardware defect or just the driver not working correctly?